Terms and Conditions

Terms and Conditions

Welcome to San Tan Transport, LLC (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and ride share platform (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

SMS Messaging Terms and Compliance

  1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with San Tan Transport, LLC through our website at www.santantransport.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
  2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to info@santantransport.com or call (602) 791-3733 during business hours.
  4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
  5. Message and Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
  6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
  7. Age Restriction: You must be 18 years or older to participate in our SMS program.
  8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at {{business.website}}/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of San Tan Transport, LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

Terms and Conditions, continued

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a binding contract to use the Service as a Rider or Driver. By using the Service, you represent that you meet these requirements.

2. Description of the Service

San Tan Transport, LLC operates a technology platform that connects independent Drivers with Riders seeking transportation. We do not provide transportation services ourselves. Drivers are independent contractors, not employees or agents of the Company (unless otherwise required by applicable law).

3. Account Registration

  • You must create an account and provide accurate, current information.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • You agree to notify us immediately of any unauthorized use.
  • We may suspend or terminate accounts that violate these Terms or applicable law.

4. Booking, Payments, and Fees

  • Riders request rides through the Service. Drivers may accept or decline requests.
  • Fare estimates are provided for convenience and are not guarantees. Final fares may vary based on time, distance, demand, tolls, waiting time, or other factors.
  • Payment is processed through the Service using the payment method you provide. You authorize us (and our payment processors) to charge applicable fares, fees, tips, taxes, and any cancellation or no-show fees.
  • All fees are non-refundable except as required by law or as otherwise stated in our cancellation policy.
  • Drivers receive payment according to the terms of their separate Driver agreement with us.

5. Cancellations and No-Shows

  • Riders and Drivers may cancel under the conditions and time frames stated in the app or website.
  • Excessive cancellations, no-shows, or late cancellations may result in fees, account restrictions, or suspension.
  • Specific cancellation policies will be displayed at the time of booking or in the app.

6. Rider and Driver Conduct

You agree to:

  • Treat others with respect and refrain from harassment, discrimination, threats, or illegal activity.
  • Comply with all applicable laws, including traffic and safety laws.
  • Not use the Service for any unlawful purpose (including transporting illegal items or engaging in prohibited activities).
  • Provide accurate pickup and destination information.
  • Not damage vehicles or property.

Drivers must maintain valid licenses, insurance, vehicle registration, and any required background checks or permits. Riders must follow reasonable Driver instructions regarding safety and vehicle rules.

We reserve the right to refuse service, remove users, or suspend accounts for violations.

7. Safety

  • We may use safety features (such as trip sharing, emergency assistance buttons, or background screening where legally permitted). These features do not guarantee safety.
  • You are responsible for your own safety. Report any safety concerns promptly through the Service or to local authorities as appropriate.
  • We are not responsible for the actions of Riders or Drivers.

8. Intellectual Property

All content, trademarks, logos, software, and materials on the Service are owned by or licensed to [Your Company Name]. You may not copy, modify, distribute, or create derivative works without our prior written permission.

9. Privacy

Your use of the Service is also governed by our Privacy Policy [link to Privacy Policy]. By using the Service, you consent to the collection, use, and sharing of information as described there.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not control and are not responsible for the quality, safety, or legality of transportation provided by Drivers, or for the conduct of any user.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, [YOUR COMPANY NAME] AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted.

12. Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name] and its affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved informally. If unresolved, disputes shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction there.

14. Changes to the Terms

We may update these Terms from time to time. We will post the revised Terms on the Service and update the “Last Updated” date. Continued use after changes constitutes acceptance. Material changes may be communicated by additional notice where required by law.

15. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. You may stop using the Service at any time. Provisions that by their nature should survive termination (including disclaimers, limitations of liability, and indemnification) will survive.

16. General

  • These Terms constitute the entire agreement between you and us regarding the Service.
  • If any provision is found unenforceable, the remaining provisions remain in full force.
  • Our failure to enforce any right does not constitute a waiver.
  • You may not assign these Terms without our consent. We may assign them freely.
  • Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and us (except as required by applicable law regarding Drivers).

17. Changes to Terms of Services / Contact Information

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

If you have questions about these Terms, contact us at:

San Tan Transport, LLC
805 E. Blossom Rd
Santan Valley, AZ 85143
info@santantransport.com
(602) 791-3733

By using our website and services, you consent to these Terms of Service.

Last Updated: 10/21/2026